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Returns & Refunds Policy

At Autoparts Depots, we want you to be fully satisfied with your purchase. If you are not happy with your order, this Returns & Refunds Policy explains the conditions under which you may return items and request a refund.

1. Eligibility for Returns

You may return eligible products within [30] days of delivery, provided that:

  • The item is unused, uninstalled, and in its original packaging.

  • The product is free of damage, scratches, or signs of installation.

  • Proof of purchase (invoice, order confirmation, or receipt) is provided.

Items that do not meet these conditions may be denied a refund or charged a restocking fee.

2. Non-Returnable Items

The following items cannot be returned:

  • Electrical and electronic parts (due to testing and installation risks).

  • Special-order or custom parts made specifically for your vehicle.

  • Clearance or final-sale items marked “non-returnable.”

  • Items that have been installed, modified, or damaged after delivery.

3. Return Process

To initiate a return:

  1. Contact us at sales@autopartsdepots.com to request a Return Authorization (RA) number.

  2. Safely repackage the item in its original box with all manuals, accessories, and documentation.

  3. Clearly mark the RA number on the outside of the return package.

  4. Ship the product to the return address provided by our team.

⚠️ Returns without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

  • We recommend using a trackable shipping service and purchasing shipping insurance. Autoparts Depots is not responsible for items lost or damaged during return transit.

5. Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds are issued to the original payment method only.

  • Shipping charges, handling fees, and restocking fees (if applicable) are non-refundable.

6. Restocking Fees

A restocking fee of [15%] may apply for certain returned items, particularly if the product packaging is opened or the return is not due to our error.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.

  • Provide photos of the damaged or incorrect product and packaging.

  • We will arrange for a replacement, exchange, or full refund (including return shipping costs).

8. Exchanges

We currently do not process direct exchanges. If you wish to replace an item, please return the original product (subject to this Policy) and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check with your bank or credit card provider (processing times may vary).

  2. If still unresolved, contact us at sales@autopartsdepots.com for assistance.

10. Contact Us

For questions or to initiate a return, please contact:

Autoparts Depots – Privacy Officer
Email: sales@autopartsdepots.com
Phone: +17708841958
Address: San Pedro, CA 90731